FAQ
Eleven Logistics Frequently Asked Questions
1. How to calculate the international freight charge?
Billing unit of weight: generally starting from 21kg. From the first 21 KG, each increase of 0.5 KG is a billing unit. In the actual calculation, we also need to consider the mode of transportation, the destination country and region, additional service fees, and other factors. You can consult us to obtain more accurate freight information.
2. How long is my cargo shipping time?
The time of carrying goods from China to the United States will be affected by various factors, such as modes of transport, places of departure, shipping dates, routes, weather, emergencies, etc. Generally speaking, it takes 13-35 days to ship from China to the United States, and usually 3-7 days by air transportation. It is recommended that you choose the appropriate mode of transportation for your specific situation, whether to transport goods by air or by sea.
3. How to handle the customs declaration formalities?
Prepare materials: including contract, invoice, bill of lading, customs declaration, etc.
Confirm commodity code: to ensure the accurate classification of goods.
Electronic data declaration: submit relevant information through the customs system.
On-site submission: submit paper documents to the customs.
Cooperate with the customs inspection: if necessary, accept the goods inspection.
Pay customs duties and fees: pay the corresponding fees according to the regulations.
Get the release documents: to obtain the relevant documents of the goods release.
4. Can you provide a one-station logistics solution?
This is our advantage, you can give us the goods and customs declaration list, and then you just wait to receive the goods.
5. What types of goods can I transport?
Household goods, textiles, FDA products, but can not transport dangerous goods, etc.
6. How do I track the state of international shipments?
You can check the waybill number of the goods on the official website of the transportation company. Or you can contact us, we give you the waybill number, in addition, we keep reporting to you according to the address of the goods.
7. What are the transportation restrictions and regulations in different countries or regions?
Each country has different policies and regulations, so you can contact us and we give you a customized solution.
8. How to ensure the safety of my goods?
We have professional and experienced team members to package for you, we can ensure the integrity and safety of your goods.
9. Can you provide the safe and integrity storage and distribution services of the warehouse?
Yes, we have warehouses near Shanghai port and Ningbo port. You only need to transport your goods to our warehouse.
10. What are the requirements for the transportation of special goods?
Here are some common special cargo transport requirements,for example:
Dangerous goods: Strict safety regulations, including correct packaging, identification, and transportation documents.
Perishable goods: usually require special temperature control and rapid transportation.
Valuable goods: Additional security measures and monitoring may be required.
Large, overweight cargo: special transportation equipment and route planning may be required.
Fragile goods: carefully packed to prevent collision and damage.
Liquid goods: leak-proof packaging, to avoid leakage.
Radioactive cargo: strict protection and safety measures.
Cultural relics and artworks: professional packaging and protection.
Medical devices and drugs: meet the relevant hygiene and temperature requirements.
11. How to choose the right mode of transportation?
This depends on your type of goods, volume, weight and other different conditions, for more details, please contact us and we can give you a personalized customization plan. We have worked with many different customers and can provide you with some detailed solutions.
If you have any more questions, feel free to drop your email and we’ll get back to you with the answers:
